How to Fix Thrive Themes Architect Not Loading Problem – Bug Conflict with Jetpack Plugin

hi do you have thrive themes architect

the visual drag-and-drop editor for

editing your posts and pages in

WordPress

and have you had any problems launching

it like this when you launch it it never

gets out of this loading page and in

this video I'm going to show you how to

fix this welcome to sharing your passion

comm I'm Jill and my goal is to help you

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motion ok we might as well kill this

page yesterday December 11 there was uh

there was a set of thrive updates

whenever thrive has an update all of its

products are usually needing updates at

the same time so I updated thrive

apprentice architect leads and quiz

builder yesterday and after I upgraded

the thrives plugins

I couldn't get thrive architect to work

whenever I tried opening up a post or

opening up a page and editing it with

architect it always got stuck in that

loading page and so what I did was log

into my thrive account and I posted this

note that I was having a problem with

that

you know loading green dots page and

explained my situation using Windows 10

with the Chrome browser but it also

didn't work on Firefox Christian got

back to me and said we'll need your

admin access like oh never shared my

admin access to anybody but of course I

trust the Thrive people it's just that I

felt like the error was going to be

widespread so I did not want to just

create this temporary admin for

for the Thrive support people I just

wanted to wait another day to see how

this shakes out and see how other people

fix the problem so yeah normally if you

have a problem the Thrive support will

need admin access and it's kind of scary

to provide you know others with admin

access because they'll try to recreate

your problem and they'll also turn off

certain things like different plugins

that might conflict with the thrive

plugins and I feel just a little

uncomfortable with that because my site

is in production and I can't afford to

have you know somebody else tinker with

it maybe break it and maybe not know how

to fix it again so I waited and today

this morning I found an interesting note

somebody was having the same problems

they updated to yesterday's thrive

architect version two point four point

six and they've had that green balls

just bounce around endlessly problem so

the support people went into his account

with admin access and it's the same

person Christian figured it out it's

when he deactivated jetpack which is a

plugin which is pretty widespread

because when you start your WordPress

account half the time it comes with this

jetpack plugin already pre-installed or

ready to go and especially if you're

hosting in Bluehost that's why I found

out about jetpack it came with the the

WordPress install I had I use it for my

sitemaps and I also use it for helping

my images load faster because they have

a cache network and it has a ton of

other features which which one of them

was conflicting with thrive architect so

christian here deactivated jetpack and

thrive architects started working with

this customer again but you know what I

did not want to just deactivate the

whole entire jetpack because I do use it

for speeding up my images loading and

also sitemaps and

other things I don't even know about

jetpack has maybe I don't know 10 to 30

different functions it also blocks

malicious attacks on your site it's

pretty useful I'd like to keep it so I I

went about turning various features off

just click jetpack and then you go to

settings or you can go through settings

over here jetpack settings and then go

to sharing and I think I found and

isolated the problem it's this sharing

buttons add sharing buttons so visitors

can share your posts and pages on social

media with a couple of quick clicks so

once I deactivated this and reloaded to

just make sure that that is deactivated

just that one piece I didn't have to

deactivate this and then now when I go

back to any of my posts pick this one

green screen and let's launch thrive

architect remember this is where would

get stuck and look it loads so yes

that's the problem in jetpack for

sharing buttons under sharing and

settings go to settings sharing and

deactivate sharing buttons so that the

conflict with thrive architect no longer

exists and you just lose the sharing

button thing and I'm sure you can find

other plugins to to do that for you and

not use jetpack so that's the fix it was

very concerning when this was happening

because what if there was a big special

event happening today and I needed to

make changes and I couldn't with thrive

architect

I just hope to thrive people and the

jetpack people figure this out in the

future there's no other additional

conflicting plugins or features because

a lot of people use jetpack and a lot of

people are using thrive architect I hope

that solves your problem for the

neverending loading page for thrive

architect I hope you found this useful

and if so please give the video a like

let me know down in the comment section

below if you have other questions that I

haven't addressed and I'll certainly get

back to you as soon as I can I'll be

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transform your passion into success

thank you